Terms of Service

1. Acceptance of Terms

By creating an account, accepting an invitation, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are accepting on behalf of an organisation, you confirm you have the authority to bind that organisation. If you do not agree, do not use the Service.

2. Who can use the Service

The Service is offered to businesses (property managers, agencies, facility operators, contractors, and similar organisations — "Customers") and to individuals those Customers invite (occupants/tenants, additional staff). Each account is personal; you are responsible for all activity under your credentials and for keeping them confidential.

3. Subscriptions, billing & cancellation

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected at signup) via our payment processor, Stripe. Prices are shown in Swiss Francs (CHF) unless stated otherwise and exclude applicable Swiss VAT, which is added where due. Unless otherwise agreed in writing, subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and we do not provide refunds for partial periods except where required by law. Failure to pay may result in suspension or downgrade of your account after reasonable notice.

4. Acceptable use

You agree to use the Service only for lawful purposes and agree not to:

• Upload content you do not have the right to share, or that infringes a third party's rights.
• Attempt to access another organisation's data or bypass access controls.
• Reverse-engineer, scrape, or interfere with the Service's normal operation.
• Use the Service to send unlawful, abusive, or fraudulent communications.

5. Customer data & your responsibilities

As between you and Tenants10, you (or your organisation) own the data you upload to the Service ("Customer Data"), including occupant/tenant records. You are responsible for the accuracy of Customer Data, for having a lawful basis to process it (including any required consents from your own tenants/occupants), and for complying with applicable data-protection law in your use of the Service. Where you process occupant/tenant personal data through the Service, our Data Processing Agreement applies and is incorporated into these Terms.

6. AI-assisted features

The Service includes AI-assisted features (such as document data extraction and in-app assistants) that may produce inaccurate or incomplete results. You are responsible for reviewing AI-generated output before relying on it for legal, financial, or safety-critical decisions. Tenants10 is not liable for decisions made solely on the basis of unreviewed AI output.

7. Intellectual property

The Service, including its software, design, and branding, is owned by Tenants10 or our licensors and protected by applicable intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes. You retain all rights to your Customer Data.

8. Service availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance, which can cause brief downtime; where practical, we try to schedule this outside normal business hours and to minimise disruption.

9. Suspension & termination

We may suspend or terminate an account that breaches these Terms, poses a security risk, or where required by law, with notice where reasonably possible. You may terminate your account at any time as described in Section 3. On termination, we will make Customer Data available for export for a reasonable period and will then delete or anonymise it in line with our Privacy Policy and any applicable Data Processing Agreement.

10. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by applicable law, we disclaim all warranties, express or implied, including fitness for a particular purpose. Tenants10 is a software platform and does not act as a licensed real-estate agent, financial advisor, or legal advisor; information generated by the Service (including AI output) does not constitute professional advice.

11. Limitation of liability

To the extent permitted by applicable law, Tenants10's total liability arising out of or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, and Tenants10 shall not be liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data. Nothing in these Terms limits liability that cannot be limited under mandatory Swiss law, including liability for gross negligence, wilful misconduct, or death or personal injury.

12. Changes to these Terms

We may modify these Terms from time to time. We will post the updated Terms here and revise the "Last updated" date; for material changes, we will provide reasonable notice in the app or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law & jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Subject to any mandatory consumer-protection venue rules, the exclusive place of jurisdiction for any dispute arising out of or in connection with these Terms is Zürich, Switzerland.

14. Contact

For questions regarding these Terms, contact support@tenants10.com , or by post at Tenants10 KlG, Grütstrasse 28, 8134 Adliswil, Switzerland.